LEGAL

Cancellations & refunds

Last updated October 14, 2026

Changing or cancelling an order

The kitchen starts on orders soon after they arrive, so please call us as soon as you can at (516) 799-6189. If we have not started your order, we can cancel or change it. Once your food is being prepared, we usually cannot cancel it, because it is made fresh for you.

If you pay at pickup

Nothing is charged until you collect your order, so cancelling costs you nothing. If orders are repeatedly not collected, we may limit future online orders from that phone number.

If you paid by card online

• If you or we cancel before the kitchen has finished your order, we refund the full amount you paid, including sales tax, to the card you used.
• Refunds go through Stripe. Most banks show a refund within 5 to 10 business days, though it can take longer. Your bank can tell you more if it does not appear.
• If your payment did not go through, or the payment page expired, your order is cancelled automatically and you are not charged for it.
• If you see a charge you do not recognise, or you were charged twice, call us and we will sort it out.

If we have to cancel

If we cannot make your order, for example because an item has run out or we have to close early, we will call you. A card payment is refunded in full.

If something is wrong with your order

If an item is missing, is not what you ordered, or is not up to standard, please tell us at pickup, or call the same day. We will remake it, replace it, or refund it. Please keep the food or the packaging so we can see what went wrong.

Orders that are not collected

Food is made fresh and cannot be held for long. We cannot refund food that was made and not collected, except where the order was our mistake. If you cannot make it, please call us before your pickup time.

Contact

Crostini Italian Kitchen & Pizzeria, 947 North Broadway, North Massapequa, NY 11758. (516) 799-6189. See also our Terms of Service and Privacy Policy.